Skip to contentNTNitesh Tiwari, back to top

Principal Software Engineer

Resilient platforms. Durable outcomes.

Principal Software Engineer with 10+ years of experience building and owning cloud-based applications and integrations.

Download résuméLinkedIn

Impact

Proof of scale and ownership

Numbers I can defend in a systems design conversation, and the scope I carry around them.

  • 10+ years

    building and owning cloud applications and integrations

  • Enterprise scale

    enterprise telephony platforms integrated into one cloud platform

  • End-to-end

    architecture, delivery, reliability, and team ownership

Leadership

Leadership, made operational

Three responsibilities principals are expected to own: direction, standards, and the engineers who carry them.

  • Set technical direction

    Sets technical direction and owns architecture for assigned initiatives.

  • Raise engineering quality

    Owns systems end-to-end, from requirements through deployment and customer enablement.

  • Multiply engineers

    Code review, pairing, design critique, and RFC reviews raise team autonomy rather than adding approval gates.

Featured system

One platform, owned end to end

A single enterprise story carries more weight than a grid of shallow project cards.

Genesys BYOI Platform

50K+

concurrent channels on an enterprise platform that connects custom telephony systems to a cloud platform.

Principal Architect / Technical Lead

Building distributed, event-driven infrastructure that enables enterprise customers to connect custom telephony systems to a cloud platform.

  • Architecture and technical direction across distributed systems
  • Reliability-focused design for enterprise-scale traffic
  • Cross-team alignment from platform strategy to delivery
  • Distributed systems
  • Event-driven architecture
  • AWS
  • Reliability

Experience

A decade of increasing scope

Five roles, each widening the scope I own, from observability integration to enterprise telephony platforms.

  • 2016 – 2019

    Senior Software Engineer

    Tech Mahindra

    ELK stack integration for OTRS

  • 2019 – 2020

    Frontend Developer

    Propellor.ai

    SaaS charting library with d3.js and ECharts

  • 2020 – 2021

    Full Stack Developer

    DoctorC

    Razorpay payments and WhatsApp Business API

  • 2021 – 2024

    Senior Consultant

    Hitachi Digital Services

    AWS Lambda, Step Functions, and publish-subscribe architecture

  • 2024 – Present

    Principal Software Engineer

    Genesys Telecom

    BYOI platform and AI-driven JIRA automation

Expertise

Technical range with leadership depth

Grouped by what the capability enables, not presented as a logo cloud.

  • Cloud & platforms

    • AWS Lambda
    • AWS S3
    • AWS SQS
    • AWS Step Functions
    • AWS EventBridge
    • AWS SES
    • AWS API Gateway
    • AWS CloudWatch
    • AWS X-Ray
    • Event-driven architecture

  • Backend systems

    • Python
    • JavaScript
    • SQL
    • Perl
    • PostgreSQL
    • Redis
    • Elasticsearch
    • MongoDB
    • DynamoDB
    • Node.js
    • Express.js
    • REST APIs
    • Django

  • Architecture

    • Genesys Cloud
    • ServiceNow
    • Microsoft Dynamics 365
    • Salesforce
    • Pega
    • Amazon Connect
    • System Design
    • Architecture

  • Leadership

    • RFCs
    • System design
    • Mentoring
    • Production readiness

Selected engagements

Delivery outside the enterprise core

Small, outcome-focused proof of shipping without diluting the platform story.

  • E-commerce

    GuardEye Enterprises

    Security solutions e-commerce website with a product catalog, lead-generation flows, and quote requests.

    • Next.js 15
    • React 19
    • Tailwind CSS

  • Non-Profit

    Aatmiya Foundation

    Elder-care non-profit website with events, volunteer management, donation support, and community engagement.

    • Next.js
    • React
    • Tailwind CSS

  • Product Engineering

    d3.js and ECharts visualization library

    In-house visualization library for a multi-tenant SaaS platform, including funnel and heat-map visualizations.

    • d3.js
    • ECharts
    • Angular

Contact

Let’s build something consequential.

Open to principal, staff, and enterprise engineering leadership conversations in Bangalore, India.